Three tools are indispensable for the organization seeking Lean process improvement: communication, enthusiasm, and support.
Communication must be clear and open both among the Lean project participants and across the entire organization. Doubters should understand the real meaning of Lean -- not job loss, but greater workplace efficiency and higher morale -- and receive encouragement to actively support the effort.
The staff should also be aware that in the Lean approach, change grows from the bottom up. Frontline workers determine issues to be addressed and possible solutions, implement new approaches, and analyze results. Rather than a threat, Lean brings individual empowerment.
Change is inevitable for any organization, and it often means exploring the unknown. For some people, it can be stressful or bring unexpected challenges.
We recommend finding the natural leaders within your organization and seeking their help in championing the Lean transformation process. They can address any resistance among staff members, model a positive attitude, and enable others to appreciate the potential rewards.
A successful Lean project requires the support of senior executives and managers. Keep in mind that modest investments in staff time, supplies, and other needs generally yield big and lasting returns. This kind of support also helps reinforce your commitment to and belief in the process and the people working on it.