PSG's Lean healthcare approach increases patient satisfaction and the quality of care throughout your organization.
Through Lean techniques, frontline medical and allied health staff can analyze and improve their own work processes. The simple, cost-effective solutions they develop result in greater efficiency, improved morale, and an enduring spirit of teamwork.
The efficient registration, evaluation, treatment, and discharge of ambulatory patients can lead to dramatic improvements in client satisfaction and the quality of care. Recordkeeping, scheduling, staff training, and workflows are among the areas that can yield substantial bottom-line benefits through Lean process improvements.
Acute care, neonatal, pediatric, rehabilitation, and older patients are especially vulnerable to errors and injuries. Medication dosing errors and undiagnosed medical conditions, for example, can be life threatening.
The Lean approach is especially valuable in helping care providers ensure the safety and welfare of these clients. Through observation and reinvention of existing processes, a Lean team may implement cost-effective process changes --such as equipment training workshops, relocation of supplies, standardization of test and measurement procedures, and periodic reviews of recordkeeping methods -- that significantly benefit vulnerable patients.
Operating room and administrative staff share a responsibility to ensure a successful surgical outcome. Preventable adverse events such as wrong-patient, wrong-procedure, and wrong-site surgery can be guarded against and avoided through a Lean healthcare approach. Specific initiatives may include independent verifications of information, preoperative discussions with patients and families, chart reviews, and prompt incident and error reporting.