Intensive 17-week program with 44 Gifford staff participants, including physicians, nurses, and administrators. Group identified and implemented over 40 opportunities for improvement throughout the hospital and long-term care facility.
Joseph Wooden, CEO, noted, "This opens the door to staff-led improvements in efficiency." Damon Lease, Clinical Quality Analysit, added, "It simplifies the process and lets anyone get involved."
Group training and individual training for laboratory staff resulted in standardization of work and visual systems. Benefits included 30 percent reduction in non-labor expenses and 33 percent increase in quality.
Barbara Robinson, Vice President of Clinical Services, offered this evaluation: "The Lean program was the most effective tool we could provide our staff. PSG offered phenomenal value in increasing their knowledge, motivation, and job satisfaction."
Diagnostic imaging department used process analysis and Lean techniques to improve communication, reduce travel, and decrease turnaround time.
Training in Lean methods enabled staff to reorganize patient admission and evaluation workspaces. Resulting improvement in patient processing time allowed the facility to admit 5 percent more patients each day.
Laboratory staff learned process analysis and Lean methods. Implemented reduction of batch sizes and visual controls, which resulted in improved turnaround times for test reports.